Answered

With respect to the key dimensions of service quality, promptly crediting returned merchandise and rapidly replacing defective products is an example of _____.

Answer :

IamJerry

Answer:

responsiveness

Explanation:

With respect to the key dimensions of service quality, promptly crediting returned merchandise and rapidly replacing defective products is an example of responsiveness

Answer:

The correct answer is letter "C": responsiveness.

Explanation:

In the Corporate world, responsiveness refers to the ability companies have to attend customers' demands quickly and efficiently. This ability is necessary when customers need assessment in their purchases or when they file claims because of different reasons such as bad customer service or product-related issues.

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