Answer :
Answer:
a) Decentralized
Explanation:
Decentralization refers to delegation of authority from the top level managers to the lower level managers.
When a superior assigns his routine tasks to his immediate subordinate giving him ample authority to do such task, it is referred to as Delegation.
When delegation is carried out to the lowest level in the organizational hierarchy, it is termed as Decentralization.
In the given case, the company assigned more authority and responsibility to it's managers located across the country who are in direct interaction with the customers.
This represents a decentralized structure of organizational hierarchy form.