Answer :
Answer:
The first thing a salesperson should do in dealing with a customer's complaint is TO BE QUIET AND LISTEN.
Explanation:
The first and most important step to take when dealing with a complaining customer is to be quiet and listen.
Often customers feel the needs to vent frustration with a product or service before even considering a proactive solution, but to avoid escalation of the issue or a bad review, a salesperson must first be quiet and listen to the complaints before proceeding to give solutions.
A salesperson must listen carefully to what is being said and what is not being said, the salesperson must be careful not to interrupt early in the discussion. The customer must be allowed to vent his or her frustration. Once the customer stops complaining, the salesperson can then probe and ask follow-up questions to get the whole story.
Therefore, the first thing a salesperson should do in dealing with a customer's complaint is TO BE QUIET AND LISTEN.
Answer:
The first thing a salesperson should do when dealing with a customer's complain is to be very attentive and don't react quickly. patience is the keyword.
Explanation:
At first when a customer begins to complain it is always advised to have a listening ear to a customer to understand their problems they might have face over something. That is, by putting yourself in their position, the salesperson should try and pay attention and make a big difference for the customer.
Most sales personnel would want to react at first, but it is important to listen and see the customer's point of view before reacting, and if one is care enough, he or she can be of assistance to the customer, by looking for better alternatives in solving the customers problems.
We have to take into consideration first, that customers are human beings and we need to be of service to them, in whatever situation they face, the sales personnel is meant to solve the problem. a balance needs to be created for a better environment for both the customer and salesperson.
The salesperson must always be on the same team with a customer for example if a product bought by a customer wants to be returned back, instead of reacting in a bad light like saying, "the product cannot be taken back", it might go in better tone as "it looks the purchase date of return of product has expired, but let me see what what can be done by the management".