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Customer Responsibilities in SLAs. You have been chosen to work on a committee that is drafting an SLA to be used during negotiations with service desk customers. For the first meeting, each attendee has been asked to prepare a list of suggested customer responsibilities. Prepare for the meeting by listing your recommendations. Think through any service encounters you have been involved in (such as calling a software publisher or hardware vendor) when preparing your list and determine what you feel was reasonable for vendors to ask you to do.

Answer :

tutorconsortium632

Service level agreements, or SLAs, are notoriously challenging to track, analyze, and meet. In many service desks, they can also be challenging to configure and alter.

What does SLA in customer service stand for?

A service level agreement, A service-level agreement (SLA), which outlines the products or services to be supplied, the single point of contact for end-user issues, and the metrics by which the process' efficacy is reviewed and approved, establishes expectations between the service provider and the client.

The importance of SLA in customer service

An SLA specifies the kind of service you can anticipate and enables you to hold your service provider accountable. You can lessen some of the effects of the needs that were agreed upon are not covered by requiring your provider to make up the losses. SLAs are preferred by service providers as they significantly increase client retention.

to know more about service level agreements here:

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