1. The cumulative knowledge and skill provided by staff members are known as
a. patient-centered care. b. intellectual capital. c. accountable care. d. personal improvement.
2. An excellent employee who is burned out in his or her department may benefit from
a. a pizza party. b. a raise. c. cross-training. d. continuing education.
3. Doing everything to keep good employees is known as
a. bad hires. b. open communications. c. advanced training. d. employee retention.
4. When a statement of performance is anything except excellent, the facility and the employee may benefit from a
a. plan of action. b. list of expectations. c. muffin basket. d. keeping their review a secret
5. When a patient is completing a long treatment and is ready for discharge, the patient may experience a.
a. sense of well-being. b. feeling of powerlessness. c. fear of abandonment. d. low tolerance for pain.
6. Motivating staff members to strive for excellence begins with.
a big raise. b. creating a culture of caring. c. paid vacations. d. pizza parties.
7.
a. provide a comfort level. b. extend education to your staff. c. nurture future staff members. d. get free employees.
8. Support for a patient throughout their treatment should be provided by
a. the physician. b. all staff members. c. patient family and friends. d. all of the above.
9. A voluntarily created team of health care providers who share responsibility for the needs of the patient may be.
a. an accountable care organization. b. a patient-centered facility. c. part of a performance improvement plan. d. cross-training.
10. Excellent professionals want to work in an environment that.
a. pays for continuing education. b. rewards poor performance. c. appreciates staff satisfaction. d. provides extra supplies.