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Sheila is composing an official memo regarding a new office policy. she is careful while using the right words and phrasing to clearly convey the objectives of the policy to the staff. in the context of the communication process, sheila's actions exemplify _____.​
a. agenda setting
b. encoding
c. decoding
d. persuasion

Answer :

I believe the answer is: B. Encoding

In communication, encoding refers to the process of translating the words that received from communication in order to decipher it's true message/content.
Failure in encoding process would resulted in misinterpretation between the speaker and the audience.

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